Image via Wikipedia Profits define industry -- the quest for quarterly rewards, the relentless pursuit of revenue. Companies snatch every penny they can, shoving them into banks to gain the necessary interest. Success, it’s assumed, is shaped by dollars. Those dollars disappear when customer service proves useless, however. Corporations with weak responses and weaker smiles find themselves forgotten -- with the public hurrying toward more friendly options. A poor reception offers poor results. Businesses rely on far more than their product reputations. Instead they need customer … [Read more...]
Communication in Business: Customer Service
July 3, 2011 By Leave a Comment
Image via Wikipedia Profanities string together, spilling out across the telephone. The words are vulgar, loud and inescapable -- with a client shouting out his anger, claiming dissatisfaction with a business, a product and... you. Your position within customer service brands you the voice of a company. It’s easy therefore for men to blame you for every single problem. And you blanch as further obscenities are given. They’re becoming more and more personal as the seconds spin on. You decide there’s only one action to take: you yell at him, releasing all of your frustration for a … [Read more...]