Image via Wikipedia Profanities string together, spilling out across the telephone. The words are vulgar, loud and inescapable -- with a client shouting out his anger, claiming dissatisfaction with a business, a product and... you. Your position within customer service brands you the voice of a company. It’s easy therefore for men to blame you for every single problem. And you blanch as further obscenities are given. They’re becoming more and more personal as the seconds spin on. You decide there’s only one action to take: you yell at him, releasing all of your frustration for a … [Read more...]