Image via Wikipedia Profanities string together, spilling out across the telephone. The words are vulgar, loud and inescapable -- with a client shouting out his anger, claiming dissatisfaction with a business, a product and... you. Your position within customer service brands you the voice of a company. It’s easy therefore for men to blame you for every single problem. And you blanch as further obscenities are given. They’re becoming more and more personal as the seconds spin on. You decide there’s only one action to take: you yell at him, releasing all of your frustration for a … [Read more...]
Analyzing Your Budget
June 8, 2011 By Leave a Comment
Image via Wikipedia Fiscal years are coming up on a close for most companies. Have you taken time to assess your yearly budget? Now is the time to really take a good look at the figures projected for income, growth, marketing, expenses both planned and unexpected to completely revive your budget for this next fiscal year. Profits can soar if this is completed on a regular basis and analyzed regularly. Money is such a touchy subject. Society thrives on it, businesses need it to keep running and consumers like to spend it. Money does often make the world go ‘round. Analyzing … [Read more...]
Creating Interest in Down Markets
May 18, 2011 By Leave a Comment
Image by Getty Images via @daylife Is your business struggling due to the reduced economic conditions in the country? If so, you are not the only one. A wide range of businesses are looking for creative ways to get customers back in the door. If this is something you are focusing on right now, boosting the marketing budget may not be enough. Get Creative As your business grows and expands, finding new customers can be a challenge. Here are some tips to help you to inexpensively grow your business. Get online. Even if you are a service company or do not want to sell products … [Read more...]